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Your Questions... Answered. What resources do you provide to supplement tutoring sessions? We offer a variety of resources in addition to personalised lesson plans depending on your child's individual needs. These can include practice exercises, past exam papers, homework tasks, suggested links for additional practice and research and supplemental materials like videos and readings. All these resources aim to reinforce what is covered in the tutoring sessions and provide further learning opportunities outside the sessions. With online tuition these resources will be digital and you may be required to print resources from time to time. With face to face tuition your tutor will provide resources as needed for the lesson planned.

Face-to-Face Tuition We understand that parents and students have various preferences when it comes to choosing the mode of tuition and that for some students, in person tuition is the preferred option for a number of reasons, which is why we offer traditional face to face tuition across Cardiff and Newport. This is of course dependent on your exact location and distance from the right tutor, and naturally, face-to-face tuition incurs higher costs compared to online alternatives. All our tuition services include: A 1 hour live session with the child. Use of our systems to access lessons, recordings and resources where applicable. All additional time before and after the sessions spent planning, preparation of personalised session content/resources and homework material. All associated administration costs including payment processing, support and regular progress reviews to ensure consistency of provision. Your individual Parent Portal, allowing access to your account details and lessons reports for each lesson, full use of our online systems for bookings, payments and resources including lesson recordings if applicable. Unlike online tuition, factors such as tutor travel time and expenses and additional resources required for in-person sessions can contribute to increased overall expenses. Why would you choose in person tuition? Personal Connection and Rapport: One of the significant advantages of face-to-face tuition is the opportunity for students to develop a personal connection and rapport with their tutor. In-person interactions allow for non-verbal cues and a sense of presence that can enhance the learning experience for some. This personal connection can foster a strong tutor-student-family relationship, leading to increased engagement and motivation. Physical Clarification and Demonstration: Face-to-face tuition provides students with the advantage of real-time clarification and demonstration. Tutors can address questions, provide immediate explanations, and demonstrate complex concepts using visual aids, manipulatives, or practical examples. This hands-on approach can be particularly beneficial for subjects that require physical manipulation or experimentation. Reduced Screen Time: Face-to-face tuition offers a break from screen time, which can be beneficial for students who already spend a significant amount of time engaging in online activities. It provides an opportunity for students to engage in learning without relying solely on digital devices, allowing for a more balanced approach to education. Face-to-face tuition offers several benefits, largely related to the age of the student and their individual learning style and needs. However, it also comes with drawbacks such as limited flexibility, geographic constraints, higher costs, and limited tutor options. We understand the importance of choice and flexibility in education and cater to diverse learning needs and preferences. To discuss your child’s options, book your free consultation today! Book a FREE Consultation

Your Questions... Answered. What subjects and ages do you tutor? We offer tuition for a wide range of subjects, from the core Mathematics, Science, English and Welsh, to more specialised subjects like Computer Science and History. Our services cater to all age levels, from EYFS (Early Years Foundation Stage) to Key Stage 5. We also have tutors supporting Apprenticeships in the workplace, adult learners, ALN (Additional Learning Needs) students and students requiring focused support with aspects of their Degree studies. If you have any specific requirements we will be happy to discuss them with you and will endeavour to search for, or put you in touch with the right support. We offer online tuition to students across the UK and internationally but also face to face tuition in and around areas of Cardiff and Newport in South Wales. We also offer tuition delivered in the Welsh language although demand for this is high and so waiting lists may be in place.

Course Terms and Conditions 1. Eligibility You (as Registrant) must be 18 years of age or older to purchase a course. Your child(ren) will need sufficient fluency in the English language to access courses appropriately. Making the Grade Ltd “the company” has the right to refuse registration. 2. Payment / Registration The fee for all Courses (the “Fee”) must be paid in full at the time of registration. Registration is not complete until Making the Grade Ltd has received such full payment of the Fee. You are responsible for non-payment, even if the Fee is being paid by a third party. After successful registration, you will receive an e-mail from Making the Grade Ltd acknowledging your enrolment in the Course. The Fee consists of a registration fee and tuition fees. Depending on the course specifics this will also included other services such as reasonable use of the support hub, workbooks, online video's and equipment. Courses will be billed in Pounds Sterling (GBP). You agree to provide accurate and complete registration information. Submission of your registration, alongside full payment of the Fee constitute your acceptance of these Terms and Conditions. 3. Cancellation You have a right to cancel your purchase with Making the Grade and obtain a refund within 7 days, subject to you not having accessed the course. If you have accessed any or all of the course content, the fees will be non-refundable. To exercise your rights for cancellation please inform us in writing via email to support@making-the-grade.co.uk 4. Course Content The course description is intended to indicate only the general nature of the course and does not guarantee content. Making the Grade reserves the right to amend and improve course content at its discretion for the benefit of the students. The lengths of lessons will be stated, along with frequency and method of delivery. There may be some occasions where lessons will be recorded and made available to students after the lesson has taken place.. Making the Grade is not responsible if you fail to meet the Course requirements and you should ensure that you allocate sufficient time to allow you to successfully complete the Course, this will often require students to complete practice work between sessions. 5. Student/Registrant Conduct By continuing to access or use the Course and the members area at www.making-the-grade.co.uk (the “Website”), or any content located via the Course and/or on the Website, you signify your acceptance of the below terms. Making the Grade may modify these terms and conditions from time to time. Making the Grade grants you a limited license to access and use the content located via the Course and/or on the Website in connection with the Course you are enrolled in. As a condition of such license, you agree that: •All materials – including but not limited to text, photographs, video, audio, images and any other content – appearing via the Course and/or on the Website are protected by copyrights and/or other proprietary rights belonging to Making the Grade and/or other third parties. You agree to abide by all applicable laws regarding copyrights, trademarks, publicity rights and privacy rights in the UK, US and any other jurisdiction from which you are accessing the Website. •You may not copy, reproduce, duplicate, distribute, disseminate, publish, post, display, perform, modify, create derivative works from, upload to, transmit, or in any way exploit any content from the Course and/or on the Website. You may not sell or offer for sale any of the content, or allow third parties to access it, or use such content to construct any kind of database. You may use the content from the Course and/or on the Website only for personal, non-commercial use. •Any violation of these terms may result in your expulsion from the Course and you may be subjected to administration costs, fines and penalties. You agree to maintain the security of any user name and password required for accessing a Course. You will notify us promptly if you become aware of any unauthorised use of your username and/or password. The Company makes no claim that the Course content is appropriate for any particular purpose or audience, or that it may be downloaded outside of the United Kingdom. 6. Data Protection By registering with Making the Grade and by paying the fees, you agree to Making the Grade collecting and using your personal data. This will be done in accordance with the Data Protection Act 1998 and Making the Grades Privacy Policy. 7. Technology Requirements If the Course is accessed through an online platform. It is your responsibility to ensure that you have the proper hardware and software requirements, along with access to the internet, to be able to participate in the course. Making the Grade is not responsible for any errors or failures in relation to your ability to access the Course, the Website or any related materials, including where such errors or failures are caused by: (i) a loss of connection on Making the Grade or your end; (ii) a breakdown or problems with the online software and/or (iii) a breakdown or problems with your internet connection, computer or system.

Become a Tutor Are you passionate about sharing your knowledge and expertise with young people? Do you have the skills, patience and ability to personalise learning activities to maximise outcomes for every student? Whether you are seeking part time hours or tutor as a full time job, we are always looking for talented, passionate tutors who share our vision. Submit an Application What's in it for you? Flexible working hours Competitive rates of pay An opportunity to develop and enhance your own skills. Build your career or enhance your CV. Support, advice and guidance on your personal development. Do something rewarding. Submit an Application

Your Questions... Answered. Do you provide regular reports or feedback to parents? Yes, we believe in maintaining open communication with parents. Your personal portal will hold all details regarding your account and lessons. We provide individual lesson reports for every lesson and will discuss student's progress in detail at any time. Your personal portal can have multiple users to enable parents or carers to log in from seperate email accounts to view their child's progress.

Your Questions... Answered. How are sessions delivered? Most tutoring sessions are conducted online using a secure, interactive platform that enables real-time communication between the tutor and student. It's as close as you can get to a face-to-face session, providing the convenience of learning from home without sacrificing the quality of interaction. With the additional use of interactive whiteboards and collaborative documents and tools, students get the best of both worlds having everything organised and available online whilst having the personalised 1:1 time with the tutor. If agreed by both parties, lessons or parts of lessons can also be recorded and stored on your personal portal for reference. This is sometimes useful or revision purposes. For some students we know face to face tuition is a preferred option. A tutor will plan the lesson and create the resources to deliver in person either in a students home or agreed local community setting such as a Hwb. All lessons, regardless of whether online or face to face will have been planned specifically for your child based on their needs and progress. For any student under the age of 18 it is a requirement in line with our Safeguarding Policy that an adult be present on the premises throughout the lesson. This is applicable for online lessons also. How often are tutoring sessions and how long do they last? The frequency and duration of tutoring sessions can be tailored according to the student's needs. However, a typical schedule is one or two sessions per week, each lasting for 1 hour. For A Level and Degree students it is common to book longer sessions as more complex content is being explored. In the run up to exams it is also common to book additional sessions to work on exam technique as well as content. We aim to be as flexible as possible and will accommodate this into our tutors timetables wherever we can.

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Your Questions... Answered. How do you match students to tutors? We take great care in matching students with tutors. Following your assessment and meeting with the student, we will consider factors like the student's academic needs, learning style, personality, and the tutor's expertise and teaching style. We will then discuss the proposed learning pathway with a tutor before agreeing to assign them to the student. We may discuss the opportunity with several tutors before deciding on the right fit for your child (we never disclose any personal names or details to tutors at this stage). We believe in the importance of a good match for optimal learning and strive to ensure that every student feels comfortable and supported in their learning journey. If for any reason we feel we do not have the right tutor for your child we will happily search for you and use our colleagues and contacts within the industry to either provide you with, or put you in direct contact with the tutor that is right for you.

Help your child do their best with past papers, walkthroughs, focused support and technique. New sessions now open for registration over the Easter Break Get in touch

Your Questions... Answered. How do you ensure the safety and security of students during online sessions? Safety is a top priority for us. Our own online platform (along with others used by individual tutors such as Google Classrooms, Teams or Zoom) are secure and have the ability to record sessions if required although this is not currently a requirement. As a company we also conduct thorough background checks on all our tutors to ensure they meet our high standards of integrity and professionalism. All tutors hold Enhanced DBS Certificates and adhere to our Safeguarding Policy. Whether online or face to face, it is a requirement that an adult be on the premises for the duration of the session. Our safeguarding policy can be found in the links at the bottom of the page. If you, or the tutor have any safeguarding concerns you can discuss these directly and immediately with your assigned education consultion or head office at any time.