What is the process if we are not satisfied with a tutor or if the student-tutor dynamic isn't working?

Thankfully, due to the processes in place throughout your enrolment this is rare, but we are all human and occasionally things are not perfect. If for any reason you're not satisfied with the tutor, we encourage you to bring it to our attention immediately. Sometimes it may take a few sessions to 'settle in' but we will do our best to resolve the issue, whether that involves working with the tutor to adjust their approach or finding a new tutor who might be a better fit.